Students

RESOLVED: Microsoft 365 Copilot Chat – Unable to submit prompts error message

admin — Mon, 15 Jun 2026 14:49:07 +0000

Microsoft is currently investigating an issue affecting Microsoft 365 Copilot Chat. Some users may be unable to submit prompts and may receive a "Something went wrong" error.

Microsoft has implemented a fix and service recovery is in progress. Some users may continue to experience intermittent issues until recovery is complete.

IT Digital Transformation: People, not microchips

admin — Tue, 09 Jun 2026 15:14:35 +0000

Digital transformation is about more than bits, bytes, and microchips. Discover how ��VR��Ƶ is building better digital experiences for its community.

MyThesis Issue Resolved

admin — Mon, 04 May 2026 14:57:49 +0000

Update:
The issue affecting MyThesis has now been resolved, and the platform is fully accessible again.

��VR��Ƶ IT Services has confirmed that services are operating normally. Users can now resume accessing and submitting thesis-related content as usual.

We appreciate your patience and understanding while this issue was being addressed.

Original message:

MyThesis is currently unavailable, and users may be unable to access or submit thesis-related content at this time.

RESOLVED: ��VR��Ƶ websites loading slowly for users off campus

admin — Fri, 10 Apr 2026 20:47:34 +0000

Update (April 13, 2026): This issue is now resolved.

Original announcement (published Friday, April 10, 2026): ��VR��Ƶ websites are loading very slowly for users off campus due to a technical issue. ��VR��Ƶ users are advised to use the Virtual Private Network (VPN) until this is resolved.

We thank you for your patience.

IT Services' 2025 Annual Report now available!

admin — Tue, 07 Apr 2026 14:03:51 +0000

IT Services strives to “create seamless and engaging digital experiences” for the ��VR��Ƶ community.

From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2025 IT Services’ Annual Report to discover how we’re driving innovation and supporting students, faculty, and staff.

Le service des TI s'efforce de "créer des expériences numériques fluides et engageantes" pour la communauté de ��VR��Ƶ.

WS-102 Designing great digital experiences

daniel.zhang@mcgill.ca — Mon, 30 Mar 2026 14:57:24 +0000

Course Description

��VR��Ƶ App retired as of May 4, 2026 / Application ��VR��Ƶ retirée depuis le 4 mai 2026.

admin — Thu, 19 Mar 2026 18:21:24 +0000

As part of our ongoing efforts to improve and streamline ��VR��Ƶ’s digital experience, the ��VR��Ƶ app was retired on May 4, 2026.

What this means for current ��VR��Ƶ app users:

As of May 4, 2026, the ��VR��Ƶ mobile app will no longer be updated or available to download.
If you currently use the app, please uninstall it from your device(s).

��VR��Ƶ services currently accessed through the app will continue to be available through ��VR��Ƶ’s web-based platforms.

Service Restored: REDCap System is back online

admin — Mon, 02 Mar 2026 13:35:13 +0000

Update:

The REDCap system (Administration & Research) is now back online and fully operational.

The necessary updates and security measures have been completed, and service has been restored. We continue to monitor the system to ensure stability and security.

Thank you for your patience and understanding.

Original message posted yesterday:

The REDCap system (Administration & Research) has been temporarily shut down following the identification of critical vulnerabilities by the vendor.

Service Unavailable: Destiny One / Athena (SCS) affecting Non-Credit Course Offerings

admin — Tue, 24 Feb 2026 15:27:23 +0000

Destiny One / Athena for the School of Continuing Studies (SCS) is currently unavailable affecting Non-Credit Course Offerings. Users are unable to log in at this time.

Our IT teams are actively investigating the issue. Updates will be shared as soon as more information becomes available.

Thank you for your patience.

RESOLVED: Workday service disruption

admin — Fri, 20 Feb 2026 18:32:11 +0000

UPDATED Feb. 20, 2026, 14h58

Workday service has been restored. Thank you for your patience.

Internet Slowdowns on Campus

admin — Fri, 20 Feb 2026 16:25:48 +0000

��VR��Ƶ is currently experiencing intermittent internet slowdowns affecting some online services and browsing speeds.

Our IT teams are actively investigating and working to restore normal performance as quickly as possible.

Thank you for your patience. Updates will be shared as they become available.

Upgrade complete: Banner INB and Minerva now available

admin — Tue, 10 Feb 2026 17:29:29 +0000

The required upgrade to Banner INB and Minerva, ��VR��Ƶ’s administrative system for student records and finance, has been successfully completed.

As of Sunday, February 15 at 3:00 pm, all affected systems are now fully operational, including:

Banner INB
Minerva (including student tax receipts and the ��VR��Ƶ MarketPlace)
myProgress (degree progress tracking)
myThesis (Thesis Examination Management)

Resolved: Microsoft 365 services experiencing disruptions

admin — Thu, 22 Jan 2026 21:55:34 +0000

Update (Resolved): January 23, 7:00 a.m.

The login issue has now been resolved. Thank you for your patience while we worked to restore service.

Original message: January 22, 4:30 p.m.

Microsoft is reporting a service issue that may affect multiple Microsoft 365 services, including Exchange Online, the Microsoft 365 suite, OneDrive, and SharePoint Online.

What you may notice:

RESOLVED: Minerva waitlists restored

admin — Thu, 15 Jan 2026 17:00:33 +0000

Due to an unexpected system issue, the Minerva waitlists were inadvertently cleared. IT Services and Enrolment Services have resolved the situation, and waitlists are now functioning normally.